Privacy Policy

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PRIVACY POLICY

Clear Future HR Ltd. (Clear Future Coaching and HR/Clear Future) is a specialist coaching business delivering 1-1 and group coaching. As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe the UK data protection legislation, and are committed to protecting and respecting clients’ and non-clients’ privacy and rights. As such, we act as a “Data Controller” in respect of the information gathered and processed by us.

To ensure that you are informed about how we operate, we have developed this privacy notice, which details how we collect, manage, process, store and share information about you as a result of you visiting this site or enquiring or engaging one of our services. If you have any comments or queries regarding our use of your data, please contact us on vewidlake02@gmail.com

What information do we collect?

Typically, there are 2 types of information we collect: information that cannot personally identify you and personal identifiable information.

Information that can’t be used to identify you includes your IP address and website cookies. More detailed information on cookies is available below.

To provide some examples, we collect the information that enable us to perform the following:

• Administer our relationship with you as a user or client
• Enable business development including sending newsletters, updates etc.
• Arrange and conduct coaching sessions, in 1-1 or group setting
• Deliver requested information to you about our services and products
• Ensure correct invoicing and obtain payment
• Provide information materials
• Provide information on events, offers and news 
• The information we need for the above purposes is known as “personal data” or personal identifiable information (PI). This could include your name, date of birth, home and work address, email address, contact numbers, and sometimes financial information (for payment of services). We collect this in a number of different ways, e.g. via email or registration form, via our website or over the phone or at a live event or seminar delivered to you as a client.

How long we keep your information for?

Clear Future will typically retain your information for a period of two (2) years. This is due to regulatory and audit requirements.

Who do we share your data with?

Clear Future may share your Data with the following groups of people for the following reasons: 

1. our employees,
2. professional advisors, bodies and mentors – to obtain advice from any third-party professional or advisors or to comply with the requirements of a regulatory body (e.g. the ICF)
3. Financial institution for processing payments

in each case, in accordance with this privacy policy.

Keeping data secure

We use technical and organisational measures to safeguard your Data, for example: 

1. we store your Data on      secure servers.
2. Any written notes or documents      are stored in locked cupboards, not accessible to others.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: vewidlake02@gmail.com 

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

Cookies

In order to offer and provide a personal service through our websites, we may use cookies to store and help track information about you. Every time you visit our website to read a blog post, browse our pages or check out a new training information, we will use cookies to track your use of the website.

A cookie is a small text file sent to your device that we use to store limited information about your use of the website. We may use cookies to provide you with certain functionality (such as to enable access to secure log-in areas and to save you having to re-enter information into product or website forms) and to personalize our website content. Without cookies, this functionality would be unavailable. By using our website, you agree that we can place these types of cookies on your device.

We may also use analytics tools provided by Google, Inc. (“Google”) or other similar providers. Their privacy notes can be found by using the links on our website.

Analytics tools serve cookies through our website and collects aggregated data on an anonymised basis about users and visitors’ use of the website. The data collected enables us to understand aggregated user or visitor activity and how we may improve our website or service. This data is collected and used on an anonymised, aggregated basis only and does not enable any user or visitor to be personally identified.

In addition, we may also use marketing automation tools (e.g. Mailchimp). These companies serve cookies to profile users or visitors’ interests and activity. We may use data collected through these cookies to serve users or visitors with information, new articles and advertising tailored to their specific needs and requirements.

You have the right to refuse or disable cookies served through our website although, if you choose to do so, certain functionality may become unavailable to you. As the means by which you may do this vary from browser to browser, we recommend that you visit your browser’s help menu for further information.

We respect your right to choose whether or not to accept cookies. Please note that if you do not set your browser and e-mail settings to disable cookies, you will be indicating your consent to receive them.

If you wish to find out more about cookies and clear gifs, you may like to visit www.allaboutcookies.org, an independent third-party resource that explains what cookies and clear gifs are and how you may manage them. Please note that we are not responsible for, and have no control over, the content of this third-party website.

Use of other websites

In addition, our website, pages and articles there provided, may contain links to other websites of interest or reference. However, once you have used these links to leave our site, you should note that we do not have any control over the new target website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

How to access and control your data – your rights

Clear Future is the processor and controller of your data.

You have the following rights in relation to your own data:

1. Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase– the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data– the right to “block” me from using your Data or limit the way in which we can use it.
5. Right to data      portability– the right to request that we move, copy or transfer your Data.
6. Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: vewidlake02@gmail.com

Changes to Our Privacy Policy

Any changes we might make to our privacy policy in the future will be posted on this page and, where appropriate, you will be notified of them by email.

Contact

Questions and comments regarding this Privacy Policy or how your data is handled should be sent to us at vewidlake02@gmail.com. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at www.ico.org.uk.

This privacy notice is regularly reviewed, and was last updated in July 2023.